Topic MCQs — Business, E-Commerce & KM

35 original MCQs | DSSSB TGT CS style | Answers at end

---

Q1. Communication from a manager to subordinates about a new policy is primarily:

• A) Upward
• B) Downward
• C) Horizontal
• D) Diagonal

Q2. Which barrier arises from use of technical jargon that the receiver does not understand?

• A) Physical
• B) Semantic
• C) Organizational
• D) Mechanical

Q3. Grapevine communication is best described as:

• A) Formal written reports only
• B) Informal network of unofficial information
• C) Official circulars from HR
• D) Legal notices to vendors

Q4. In accounting, an asset is:

• A) An obligation to pay outsiders
• B) Owner’s claim after liabilities
• C) A resource with future economic benefit
• D) Always a cash item only

Q5. The accounting equation is:

• A) Assets = Liabilities − Capital
• B) Assets = Liabilities + Capital
• C) Assets + Liabilities = Capital
• D) Capital = Assets + Liabilities

Q6. The book of original entry is the:

• A) Ledger
• B) Trial balance
• C) Journal
• D) Balance sheet

Q7. Debiting a nominal account generally means recording a/an:

• A) Income or gain
• B) Expense or loss
• C) Liability increase only
• D) Capital introduction only

Q8. A trial balance primarily checks:

• A) That every transaction is ethically correct
• B) Arithmetical accuracy of ledger balances
• C) Market value of fixed assets
• D) Tax liability for the year

Q9. According to the law of demand, other things equal:

• A) Price rise increases quantity demanded
• B) Price rise decreases quantity demanded
• C) Supply alone decides demand
• D) Demand curve slopes upward

Q10. Real GDP differs from nominal GDP mainly because real GDP:

• A) Includes imports only
• B) Is measured at constant prices
• C) Excludes services
• D) Is always larger than nominal GDP

Q11. Inflation caused mainly by rising wages and raw material costs is called:

• A) Demand-pull inflation
• B) Cost-push inflation
• C) Deflation
• D) Disinflation

Q12. An online platform where individuals sell used goods to other individuals is mainly:

• A) B2B
• B) B2C
• C) C2C
• D) B2G

Q13. A company purchasing industrial components from another company via a portal is:

• A) B2C
• B) C2C
• C) B2B
• D) C2B only

Q14. E-procurement tenders between firms and government departments illustrate:

• A) C2C
• B) B2G / G2B
• C) Only m-commerce
• D) Only EDI without e-commerce

Q15. EDI primarily involves:

• A) Sending unstructured social media posts
• B) Computer-to-computer exchange of structured business documents
• C) Manual photocopy of invoices
• D) Voice calls between managers

Q16. Which is a common e-payment method in India for P2P transfers?

• A) Only cheques
• B) UPI
• C) Only demand drafts
• D) Bearer bonds

Q17. SEO in digital marketing mainly aims to:

• A) Buy guaranteed first rank forever
• B) Improve organic visibility in search results
• C) Replace all paid advertising
• D) Delete competitor websites

Q18. CTR stands for:

• A) Cost To Revenue
• B) Click Through Rate
• C) Customer Transfer Ratio
• D) Cash Transaction Record

Q19. Knowledge that is documented in manuals and databases is:

• A) Tacit knowledge
• B) Explicit knowledge
• C) Only tribal knowledge
• D) Uncodifiable knowledge

Q20. Skills and intuition residing in employees’ experience are examples of:

• A) Explicit knowledge
• B) Tacit knowledge
• C) Structured SQL data only
• D) Public domain statutes only

Q21. A typical KM cycle includes:

• A) Only payroll processing
• B) Create, store, share, apply
• C) Only hardware purchase
• D) Only annual audit

Q22. In Nonaka’s SECI model, converting tacit knowledge into explicit documents is:

• A) Socialization
• B) Externalization
• C) Combination
• D) Internalization

Q23. MIS primarily provides:

• A) Entertainment content for customers
• B) Organized information for managerial decisions
• C) Only physical product delivery
• D) Cryptocurrency mining tools

Q24. CRM focuses mainly on:

• A) Integrating manufacturing machines only
• B) Managing customer relationships and interactions
• C) Designing CPU caches
• D) Writing compiler code

Q25. ERP systems are designed to:

• A) Isolate each department’s data permanently
• B) Integrate core business processes across the enterprise
• C) Replace the need for any human staff
• D) Manage only social media posts

Q26. The IT Act, 2000 in India mainly provides:

• A) Ban on all electronic contracts
• B) Legal recognition of electronic records and digital signatures
• C) Mandatory use of paper only
• D) Repeal of all cyber offences

Q27. Unauthorized access and damage to a computer system attracting civil compensation is associated with:

• A) Section 43
• B) Section 302 IPC only
• C) Companies Act dividend rules
• D) Negotiable Instruments Act crossing

Q28. Which statement about Section 66A of the IT Act is exam-correct today?

• A) It is fully in force for all posts
• B) It was struck down as unconstitutional
• C) It defines GDP calculation
• D) It regulates only EDI formats

Q29. Capital is best viewed as:

• A) Always equal to cash in hand only
• B) Owner’s claim = Assets − Liabilities
• C) A liability to outsiders only
• D) An expense of the month

Q30. A fall in the general price level is called:

• A) Inflation
• B) Deflation
• C) Stagflation only
• D) Reflation only

Q31. Horizontal communication occurs between:

• A) Top management and customers only
• B) People at the same hierarchical level
• C) Only government and citizens
• D) Only supplier and tax authority

Q32. Which is NOT typically a digital marketing channel?

• A) Email campaigns
• B) Social media ads
• C) Ledger posting of depreciation
• D) Search engine advertising

Q33. DSS differs from routine MIS reports mainly by supporting:

• A) Only payroll printing
• B) Semi-structured managerial decisions
• C) Only BIOS updates
• D) Only physical filing

Q34. Tokenization in e-payments helps to:

• A) Increase card number exposure
• B) Replace sensitive card data with non-sensitive tokens
• C) Abolish encryption needs forever
• D) Print more paper invoices

Q35. Combination in the SECI model refers to:

• A) Sharing experiences face-to-face only
• B) Merging different pieces of explicit knowledge into new explicit knowledge
• C) Absorbing explicit knowledge into personal tacit skill only
• D) Deleting all databases

---

Answer Key

Q	Ans	Brief explanation
1	B	Policy from manager to staff = downward.
2	B	Meaning/language problem = semantic barrier.
3	B	Grapevine is informal, unofficial network.
4	C	Assets provide future economic benefits.
5	B	Classic equation: A = L + C.
6	C	Journal records transactions first.
7	B	Nominal: debit expenses/losses.
8	B	Trial balance checks Dr/Cr arithmetic.
9	B	Inverse price–quantity demanded relation.
10	B	Real GDP uses constant/base prices.
11	B	Cost-push from rising input costs.
12	C	Consumer to consumer marketplace.
13	C	Business buying from business = B2B.
14	B	Firm–government commerce = B2G/G2B.
15	B	EDI = structured machine exchange.
16	B	UPI is widely used for P2P e-payment.
17	B	SEO targets organic search visibility.
18	B	Click Through Rate = clicks/impressions.
19	B	Documented/codified = explicit.
20	B	Experience/intuition = tacit.
21	B	Standard KM stages include those four.
22	B	Tacit → explicit = externalization.
23	B	MIS supports management with information.
24	B	CRM = customer relationship focus.
25	B	ERP integrates enterprise processes.
26	B	Legal recognition of e-records/signatures.
27	A	Sec. 43 deals with unauthorized access/damage (civil).
28	B	66A struck down (Shreya Singhal).
29	B	Capital = residual owner’s equity.
30	B	Deflation = falling general prices.
31	B	Same-level = horizontal/lateral.
32	C	Depreciation posting is accounting, not marketing.
33	B	DSS helps semi-structured decisions.
34	B	Tokens hide real card credentials.
35	B	Combination synthesizes explicit knowledge.

Count: 35 MCQs